Frequently Asked Questions

How long will it take for my order to reach me?

Processing takes 2 to 3 business days (Monday-Friday). Delivery takes 8 to 11 business days (Monday-Friday) within the United States.

Which delivery services do you use?

We ship through UPS, FedEx, or USPS to make sure your order arrives safely.

My package hasn’t arrived yet. What should I do?

If your package has not arrived by the estimated delivery window, please allow a couple extra business days. Use your tracking number to check on it. If it still has not shown up after that, email us at support@ny-thrills.com with your order number and we will track it down for you. Sometimes our delivery partners experience minor delays, so please allow at least three extra business days before reaching out.

Can I cancel my order?

Need to cancel? Contact us as soon as possible at support@ny-thrills.com. Once an order has been processed and shipped, it can’t be canceled, so the earlier you reach out, the better.

What if my order arrives damaged or wrong?

If you receive something damaged or not what you ordered, we’re on it! Take a few good shots of the item and send them over so we can make it right.

How long do I have to return an item?

You have 30 days from the day your order arrives to let us know if something isn’t quite right. Just email support@ny-thrills.com and we’ll guide you through the process.

When will I get my refund?

As soon as we receive and check your return, we’ll refund your payment through the same method you used. This takes up to 7 days, and we don’t charge any extra fees for the refund.

Can I exchange an item instead of returning it?

Want to swap something instead? Totally possible! Email us with your order details and what you’d like to exchange. We’ll help you sort out the next steps so you get what you need.

How can I learn more about your story?

Want to find out more about us? You can read more on our About Us Page.

Contact Information

Store Name: NY Thrills

Business Address:
121 E Elmwood Dr
South Plainfield, NJ 07080
United States

Warehouse Address:
Jiráskova 563
259 01 Votice
Czech Republic

Customer Service Hours:
10:00 AM – 6:00 PM EDT (Monday–Friday)

On business days, we typically strive to reply within 24 hours.

Email: support@ny-thrills.com
Phone: +12015105002